Strong Discontent Regarding Train No. 05177 Ci Udn SPL Journey
Complaint filed by | |
Complaint filed on | November 26th, 2023 |
- Text of Complaint by Amar Upadhyay
RailwaySeva Ministry of Railways, Government of India
Strong Discontent Regarding Train No. 05177 Ci Udn SPL Journey on 25th Nov 2023
I am writing to express my deep dissatisfaction with my recent journey on the Train No. 05177 Ci Udn SPL from Gorakhpur to Udhna Jn on 25th Nov 2023.
My family and I were scheduled to catch the 2nd AC compartment of the aforementioned train at 1:10 AM. However, upon arriving at the station, there was no announcement regarding the special train. I resorted to checking the live internet updates and discovered that the train was running late. The initial delay of 18 minutes escalated to 30 minutes, eventually culminating in a staggering 7-hour delay with the train finally departing at 6:48 AM.
As I compose this message, the train is already running more than 10 hours and 39 minutes behind schedule.
Waiting for an extended period in the cold night with my family for a supposedly special train has been an extremely distressing experience. Despite the Railways’ emphasis on high-speed Bullet trains, the basic issue of punctuality and efficient service for existing trains remains unaddressed. The delays not only inconvenience passengers but also reflect poorly on the overall reliability of the railway service.
It is disheartening to witness a special train making frequent stops and causing disruptions for other trains, resembling more of a local bullock cart service than a well-managed railway operation. As passengers, we have our own commitments and cannot afford such extensive delays, especially when the promised schedule is not adhered to.
I earnestly request the higher authorities to investigate and address the issues causing internal train delays before investing resources in projects like Bullet trains. Ensuring the efficiency and timely operation of existing services should be a priority to uphold the credibility of the railway system.
I trust that my concerns will be taken seriously, and prompt action will be taken to enhance the overall quality of railway services.
Thank you for your attention to this matter.
Sincerely,
Amar Upadhyay